Innovative provider of quality customer service solutions

Other modules

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Service request and ticket tracking
Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.
  • Create unlimited library of requests forms...
  • 100% configurable workflow on any criteria...
  • Integrated with corporate business processes...
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Dynamic knowledge base
Share information improving staff productivity and eliminating time wasted searching for information.
  • Customizable publishing workflow ...
  • Powerful propriatory search engine...
  • Multiple integrated branded interfaces ...
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Code and bylaw enforcement
Automate patterned tasks, notifications letters within specific time frames
  • Create and schedule tasks ...
  • Record , track and report on infractions...
  • Manage licensing and permit applications ...
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Account management
Manage customers tombstone information. Track changes.
  • Log and create activities on changes...
  • Attach documents to customer information...
  • Manage customers, members, staff personal information...
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Service directory
Create and manage business directory, courses/products catalogues, etc...
  • WYSIWYG editable web page directory...
  • Promote, advertize, share content...
  • Structured as Software-as-a-Service Providing low cost with continual updates and backup...
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Integrated client portal
100% HTML configurable client interfaces to match your corporate branding and graphic charts.
  • Create and customize multiple interfaces...
  • Restrict views to specific targeted customers...
  • Web hosted - No technical requirements...
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Standard & custom reports
Report on customers and staff activities. Gather feedback from customers.
  • Customize and schedule reports...
  • Export data in xls, word, csv, pdf...
  • Create charts and calculations...
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Other modules
Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Surveys

Create and customize surveys to your specifications. Customize the survey introduction and conclusion pages, survey color scheme, put your logo on every page, specify an internet page to load after the survey is complete, and much more!

Create complex surveys using an intuitive, rich web interface.

CustomAnswers surveys includes:

Basic Options

Create and administer surveys
customer service softwareStart and end date
customer service softwareCustom message when survey is complete
customer service softwareSet number of times a user can take the survey
customer service softwareSet maximum number of users that can take the survey
customer service softwareRedirect to a URL after the survey is complete
customer service softwareAllow users to anonymously take the survey
customer service softwareShow progress (e.g. Page 3 of 6)
customer service softwareAutomatically Create Question Numbers

Create and customize surveys to your specifications. - QASurveys empowers you. Customize the survey introduction and conclusion pages, survey color scheme, put your logo on every page, specify an Internet page to load after the survey is complete, and much more!

customer service softwareCreate new surveys
customer service softwareEdit unpublished surveys
customer service softwareBuild library of questions
customer service softwarePublish surveys to the Internet
customer service softwareAllow or prevent users from taking your survey more than once
customer service softwareYour control panel provides a view of all your surveys, published status, the number of questions, and how many participants have completed each survey.

Specify how you would like to gather survey information. - Writing questions is a snap with QASurveys. Type your question, specify the type of response options, whether it is a required question, or if you would like to allow multiple answers to the same question.

customer service softwareWrite new questions
customer service softwareEdit existing questions
customer service softwareCreate logic tree
customer service softwareDelete existing questions
customer service softwarePreview questions in your specified look and feel template
customer service softwareModify the order of questions

Invite customers and visitors to provide you with valuable feedback. - QASurveys provides multiple ways to ensure you capture the input you need from customers.

customer service softwareInvite participants by email
customer service softwarePopup a survey window from your website
customer service softwareUse customized invitation emails
customer service softwareLaunch surveys directly from a single web address
customer service softwareSurveys appear with your organization's look and feel. QASurveys helps you collect valuable customer feedback.

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