Innovative provider of quality customer service solutions

Student service center

a central platform to actively manage all inbound and outbound student communication across all channels
  • Provide student information 24/7 through secure integrated portal...
  • Communicate with registrar, counsellors, advisors...
  • Manage students requests such transcripts, brochures, registration...
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Student service center
a central platform to actively manage all inbound and outbound student communication across all channels
  • Provide student information 24/7 through secure integrated portal...
  • Communicate with registrar, counsellors, advisors...
  • Manage students requests such transcripts, brochures, registration...
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Customer service software
One unified platform to capture all requests across all channels of commmunications
  • Knowledge Base and tracking system......
  • Website integrated customer portal ...
  • Centralized management of customer account...
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Citizens requests - bylaw enforcement
a case management suite that provides for full licensing, permitting and bylaw administration.
  • Online servicing of citizens requests...
  • Automate bylaw enforcement and code procedures...
  • Reduce high volume of inbound calls and emails...
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HR and members management
a secure intranet portal to manage members, staff and partner information and support needs.
  • Manage and track tombstone information, staff, employees and members activity...
  • Provide information and communicate with members or staff...
  • No need for additional hardware, software or IT support ...
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Product RMA's
Create and manage all incoming request for RMAs, product registration and warranty management.
  • Customizable workflow, tasks and assignments...
  • Create and assign work orders...
  • Generate PDFs, Courrier, forms...
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Helpdesk - Service desk
Web self-service, knowledge management, and request management tools
  • auto-answers, auto-deflects, auto- routes and auto-links inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...
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Call center
Manage all inbound activity across all channels of communication
  • Quickly search and access customer information...
  • Knowledbase to keep outbound answers consistent...
  • Structured as SaaS to lower cost with continual updates and backup...
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Business directory
Service directory and content management platform for retailers, businesses and service centers
  • Create a directory of available business or services...
  • Provide support tools...
  • Intuitive interface and content management....
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Student service center

A central platform to actively manage all inbound and outbound student communication across all channels

CustomAnswers Student sevice center is accessible to both students and administrators in person, by phone, web or email; specific to meet the needs of each academic department; centralized to provide a complete view of all student interaction.
Colleges and Universities also use the student service center for staff and faculty internal support.

Because it is web based, manage work anywhere, at anytime. The simple interface allows any employee with minimal training to handle different types of requests from any customer or department.
Designed to meet budget constraints, the pricing is a small straightforward monthly fee by seat.

All support and training included.

Key Features:
  • Service and support students, staff and faculty 24/7...
  • Provide a central service platform to registrar, counsellors, IT, etc...
  • Communicate and unserstand students concerns and need of assistance...
  • Integrate with all students portals...
  • Record and manage changes...
Main Benefits:
  • Extend service to all departments
    – improving service
  • Reduce inbound calls and emails
    – reducing support costs
  • Assign and track all incoming requests
    – increasing productivity
  • Create work orders, activities
    – reducing service time
  • Saas - No hardware or software to install
    - Easy to use and up in days...
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