Knowledge Base
Complaint management
Code / Bylaw Enforcement
Account Management
Service directory
Client Portal
Reporting
Other Modules- Standardizes and streamline business processes
- Centralize all customer requests
- Increase staff productivity
- Deliver outstanding customer service
- Reduce support costs and improve bottom line
Innovative provider of quality customer service solutions
Modules
A complete service solution from web self-service to the intake, tracking
and processing of general and specific requestsBy automating all of your requests, regardless of how their origin, into
a centralized database, ensure that your organization is able to access
real-time information about the status of any request at any time. Managing
information is easy, saving staff time and reducing their overall response
time.
Offering an ideal customer service solution.
CustomAnswers platform automates handling of all requests for service by collecting data through a portal and applying a sophisticated rules engine to trigger workflows. A variety of rules can affect any number of interacting configurable fields - creating an endless portfolio of time and event based workflows.
Automatically routes requests based on criteria or time driven workflow
rules to the right person or department. Additionally, alerts can be set
to
automatically request a follow-up action or additional information. By
automating internal procedures, service can be provided consistently
and thoroughly to all customers.
