Solutions

Product RMA's

Create and manage all incoming request for RMAs, product registration and warranty management.

Customizable workflow, tasks and assignments...
Create and assign work orders...
Generate PDFs, Courier, forms...

a central platform to actively manage all inbound and outbound student communication across all channels

Provide student information 24/7 through secure integrated portal...
Communicate with registrar, counsellors, advisors...
Manage students requests such transcripts, brochures, registration...

One unified platform to capture all requests across all channels of commmunications

Knowledge Base and tracking system......
Website integrated customer portal ...
Centralized management of customer account...

a case management suite that provides for full licensing, permitting and bylaw administration.

Online servicing of citizens requests...
Automate bylaw enforcement and code procedures...
Reduce high volume of inbound calls and emails...

a secure intranet portal to manage members, staff and partner information and support needs.

Manage and track tombstone information and members activity...
Provide information and communicate with members or staff...
No need for additional hardware, software or IT support ...

Create and manage all incoming request for RMAs, product registration and warranty management.

Customizable workflow, tasks and assignments...
Create and assign work orders...
Generate PDFs, Courrier, forms...

Web self-service, knowledge management, and request management tools

auto-answers, auto-deflects, auto- routes and auto-links inquiries...
Integrated client portal...
Centralized and configurable administration interface...

Manage all inbound activity across all channels of communication

Quickly search and access customer information...
Knowledbase to keep outbound answers consistent...
Structured as SaaS to lower cost with continual updates and backup...

Service directory and content management platform for retailers, businesses and service centers

Create a directory of available business or services...
Provide support tools...
Intuitive interface and content management....

Product RMA's

Create and manage all incoming request for RMAs, product registration and warranty management.

CustomAnswers can handle inquiries as (1) routine relationship management issues or (2) specific case management matters. Both approaches use CustomAnswers' customer, agent and management portals to service all communication channels. Each centralizes control across all entities.

CustomAnswers applies case management to its Product recall suite that supports the sophisticated creation, logging, routing, tracking and servicing of tickets related to the return of product or product registration.

Complex servicing schemes are possible due to our configurable and multi-tiered rules and workflows.

Key Features:

Build a dynamic knowledge base of FAQ’s...
Create customizable forms
Create, route, track and escalate unlimited request types...
Generates emails, letters, return vouchers etc.
Manage high volume of calls in crisis situation...

Main Benefits:

Extends service to the company website – improving service
Reduces inbound calls into company – reducing support costs
Standardizes company responses – achieving consistency
Provides lookup facility for calls/walk-ins – reducing service time
Surveys customers to gain information – increasing feedback

web based CRM Software	helpdesk software	knowledge base	Customer service software
incident tracking software	customer relationship management	issue tracking software	email management
ticket tracking	customer service solutions	call center software	service requests