Innovative provider of quality customer service solutions

HR and members management

a secure intranet portal to manage members, staff and partner information and support needs.
  • Manage and track tombstone information, staff, employees and members activity...
  • Provide information and communicate with members or staff...
  • No need for additional hardware, software or IT support ...
request-btn
Student service center
a central platform to actively manage all inbound and outbound student communication across all channels
  • Provide student information 24/7 through secure integrated portal...
  • Communicate with registrar, counsellors, advisors...
  • Manage students requests such transcripts, brochures, registration...
demo-tour-btn.gif request-btn
Customer service software
One unified platform to capture all requests across all channels of commmunications
  • Knowledge Base and tracking system......
  • Website integrated customer portal ...
  • Centralized management of customer account...
request-btn
Citizens requests - bylaw enforcement
a case management suite that provides for full licensing, permitting and bylaw administration.
  • Online servicing of citizens requests...
  • Automate bylaw enforcement and code procedures...
  • Reduce high volume of inbound calls and emails...
request-btn
HR and members management
a secure intranet portal to manage members, staff and partner information and support needs.
  • Manage and track tombstone information, staff, employees and members activity...
  • Provide information and communicate with members or staff...
  • No need for additional hardware, software or IT support ...
request-btn
Product RMA's
Create and manage all incoming request for RMAs, product registration and warranty management.
  • Customizable workflow, tasks and assignments...
  • Create and assign work orders...
  • Generate PDFs, Courrier, forms...
request-btn
Helpdesk - Service desk
Web self-service, knowledge management, and request management tools
  • auto-answers, auto-deflects, auto- routes and auto-links inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...
request-btn
Call center
Manage all inbound activity across all channels of communication
  • Quickly search and access customer information...
  • Knowledbase to keep outbound answers consistent...
  • Structured as SaaS to lower cost with continual updates and backup...
request-btn
Business directory
Service directory and content management platform for retailers, businesses and service centers
  • Create a directory of available business or services...
  • Provide support tools...
  • Intuitive interface and content management....
request-btn

HR and members management

a secure intranet portal to manage members, staff, partner information and support needs.

Totally integrated with your intranet portal, let your members or staff help themselves,
review past issues or create requests.

Allow your support department to manage changes, service and support staff, employees and members


 

Key Features:
  • Instantly answer and track questions
  • Build a dynamic knowledge base of FAQ’s
  • Create and assign unlimited forms and request type services...
  • Report and understand members, employees activities and concerns...
Main Benefits:
  • Extends service to the company website – improving service
  • Reduces inbound calls into company – reducing support costs
  • Standardizes company responses – achieving consistency
  • Provides lookup facility for calls/walk-ins – reducing service time
  • Surveys customers to gain information – increasing feedback
boxbottom
flag1
flag2
flag3
flag4
flag5

© Copyright 2011-2012, CustomAnswers Software Inc. All Rights Reserved

Home|Industries|Solutions|Modules|Customers|Resources|Contact Us|Client Login

web based CRM Software helpdesk software knowledge base Customer service software
incident tracking software customer relationship management issue tracking software email management
ticket tracking customer service solutions call center software service requests