Modules

Dynamic knowledge base

Share information improving staff productivity and eliminating time wasted searching for information.

Customizable publishing workflow ...
Powerful propriatory search engine...
Multiple integrated branded interfaces ...

Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.

Create unlimited library of requests forms...
100% configurable workflow on any criteria...
Integrated with corporate business processes...

Share information improving staff productivity and eliminating time wasted searching for information.

Customizable publishing workflow ...
Powerful propriatory search engine...
Multiple integrated branded interfaces ...

Automate patterned tasks, notifications letters within specific time frames

Create and schedule tasks ...
Record , track and report on infractions...
Manage licensing and permit applications ...

Manage customers tombstone information. Track changes.

Log and create activities on changes...
Attach documents to customer information...
Manage customers, members, staff personal information...

Create and manage business directory, courses/products catalogues, etc...

WYSIWYG editable web page directory...
Promote, advertize, share content...
Structured as Software-as-a-Service Providing low cost with continual updates and backup...

100% HTML configurable client interfaces to match your corporate branding and graphic charts.

Create and customize multiple interfaces...
Restrict views to specific targeted customers...
Web hosted - No technical requirements...

Report on customers and staff activities. Gather feedback from customers.

Customize and schedule reports...
Export data in xls, word, csv, pdf...
Create charts and calculations...

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.

Track fees and integrate with payment processor ...
Create customizable surveys...
Send messages and notifications to email lists...

Dynamic Knowledge Base

CustomAnswers allows you to share information from your website with a poweful and dynamic knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information.

CustomAnswers knkowledgebase interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department.

Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further.

Key Features:

Search Powerful search including exact phrases, spelling suggestions, synonyms, soundex, double metaphone.	Web Services Integration Integrate with 3rd party systems.	Publish Quickly and simply publish new articles to multiple interfaces.
Themes Create your exclusive design into your existing website or intranet design.	Workflow Assign and route questions, requests and emails to the right staff or department	Feedback Receive feedback and Comments to improve marketing
Users Customize user profiles to grant permission access.	Attachments Include attachments and related items to each answer.	Custom Fields Create, assign, filter and search unlimited custom data fields for knowledge items.
Groups Create multiple interface dedicated to specific customer types - priviledge access.	Statistics Get a complete overview of how customers, staff and partners are using your knowledge base.	Email Send, route, assgn, forward, filter all emails.

web based CRM Software	helpdesk software	knowledge base	Customer service software
incident tracking software	customer relationship management	issue tracking software	email management
ticket tracking	customer service solutions	call center software	service requests