Integrated Customer Service Software & Support Solutions
Whether a government, business or university, CustomAnswers offers a complete and
coordinated suite of servicing technologies to meet your business requirements..
We deploy over all communication channels and help organizations worldwide
streamline their handling
of over 60 million citizens, customers and students...
... making CustomAnswers a leader in Service-side Customer Relationship
Management (SsCRM).
Key Features:
- Create a unified client portal for all customer
interaction
- Build a dynamic knowledge base of FAQs
- Track, route, assign, escalate all customers requests
- Customize the application to your unique support needs and business processes
Main Benefits:
- Reduce emails and repetitive questions - reducing support costs
- Streamline support processes and communications threads
- Standardizes company responses – achieving consistency
- Lookup facility for calls/walk-ins – reducing service time
- Customized Report – increasing marketing feedback and budget control
Education
Businesses
Government
Associations
