Innovative provider of quality customer service solutions

Helpdesk - Service desk

Web self-service, knowledge management, and request management tools
  • auto-answers, auto-deflects, auto- routes and auto-links inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...
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Student service center
a central platform to actively manage all inbound and outbound student communication across all channels
  • Provide student information 24/7 through secure integrated portal...
  • Communicate with registrar, counsellors, advisors...
  • Manage students requests such transcripts, brochures, registration...
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Customer service software
One unified platform to capture all requests across all channels of commmunications
  • Knowledge Base and tracking system......
  • Website integrated customer portal ...
  • Centralized management of customer account...
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Citizens requests - bylaw enforcement
a case management suite that provides for full licensing, permitting and bylaw administration.
  • Online servicing of citizens requests...
  • Automate bylaw enforcement and code procedures...
  • Reduce high volume of inbound calls and emails...
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HR and members management
a secure intranet portal to manage members, staff and partner information and support needs.
  • Manage and track tombstone information, staff, employees and members activity...
  • Provide information and communicate with members or staff...
  • No need for additional hardware, software or IT support ...
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Product RMA's
Create and manage all incoming request for RMAs, product registration and warranty management.
  • Customizable workflow, tasks and assignments...
  • Create and assign work orders...
  • Generate PDFs, Courrier, forms...
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Helpdesk - Service desk
Web self-service, knowledge management, and request management tools
  • auto-answers, auto-deflects, auto- routes and auto-links inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...
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Call center
Manage all inbound activity across all channels of communication
  • Quickly search and access customer information...
  • Knowledbase to keep outbound answers consistent...
  • Structured as SaaS to lower cost with continual updates and backup...
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Business directory
Service directory and content management platform for retailers, businesses and service centers
  • Create a directory of available business or services...
  • Provide support tools...
  • Intuitive interface and content management....
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Helpdesk - Service desk

Web self-service, knowledge management, and request management tools

CustomAnswers applies case management to its Helpdesk suite that supports the sophisticated creation, logging, routing, tracking and servicing of tickets.

Complex servicing schemes are possible due to our configurable and multi-tiered rules
and workflows.

CustomAnswers conforms to ITIL standards.

Key Features:
  • Advanced Data search capabilities...
  • Personalized staff interfaces...
  • Create, route, track and escalate unlimited request types...
  • Easily manage high volume of calls...
  • Library of preset responses..
Main Benefits:
  • Extends service to the company website – improving service
  • Reduces inbound calls into company – reducing support costs
  • Standardizes company responses – achieving consistency
  • Provides lookup facility for calls/walk-ins – reducing service time
  • Surveys customers to gain information – increasing feedback
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