Bylaw enforcement and citizens requests
Whether for a 311 center, managing citizens requests, bylaw violations
or permitting, CustomAnswers provides quality solutions. Automate redundants
tasks and create sophisticated workflow scenarios to match your nusiness
processes.
C.O.D.E. (Case On Demand Enforcement) tool has the capability to improve
records and manage complaints and violations while sharing information
with your municipality. Allow your staff the convenience of advanced tools
and critical information necessary to effectively manage cases. CustomAnswers’s
web-hosted C.O.D.E. tool will save time and effort for your staff to expand
your municipalities potential.
CustomAnswers for cities and municipalities provides:
- Unified client portal for all citizens interaction
- Build a dynamic knowledge base of FAQs
- Track, route, assign, escalate all citizens requests
- 100% customizable to your unique support needs and business processes
- Configurable pattern tasks to support bylaw enforcement
Main Benefits:
- Reduce emails and repetitive Questions - reducing support costs
- Streamline support processes and communications threads
- Standardizes company responses – achieving consistency
- Lookup facility for calls/walk-ins – reducing service time
- Customized Report – increasing marketing feedback and budget control
Education
Businesses
Government
Associations
