Innovative provider of quality customer service solutions

Other modules

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Complaint management & request tracking
Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.
  • Create unlimited library of requests forms...
  • 100% configurable workflow on any criteria...
  • Integrated with corporate business processes...
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Dynamic knowledge base
Share information improving staff productivity and eliminating time wasted searching for information.
  • Customizable publishing workflow ...
  • Powerful propriatory search engine...
  • Multiple integrated branded interfaces ...
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Code and bylaw enforcement
Automate patterned tasks, notifications letters within specific time frames
  • Create and schedule tasks ...
  • Record , track and report on infractions...
  • Manage licensing and permit applications ...
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Account management
Manage customers tombstone information. Track changes.
  • Log and create activities on changes...
  • Attach documents to customer information...
  • Manage customers, members, staff personal information...
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Service directory
Create and manage business directory, courses/products catalogues, etc...
  • WYSIWYG editable web page directory...
  • Promote, advertize, share content...
  • Structured as Software-as-a-Service Providing low cost with continual updates and backup...
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Integrated client portal
100% HTML configurable client interfaces to match your corporate branding and graphic charts.
  • Create and customize multiple interfaces...
  • Restrict views to specific targeted customers...
  • Web hosted - No technical requirements...
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Standard & custom reports
Report on customers and staff activities. Gather feedback from customers.
  • Customize and schedule reports...
  • Export data in xls, word, csv, pdf...
  • Create charts and calculations...
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Other modules
Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Email management

Email management workflow captures and route all incoming emails. New emails are imported,
a ticket number is generated.
Updates from customers are appended to the same reference and the same staff is notified.

Personalized email and auto responder guarantee a best customer experience.

CustomAnswers email management includes:

  • Personalized emails
  • Email workflow
  • Auto-assign, route, escalate
  • Generates email lists
  • Reports on email activity

 

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