Innovative provider of quality customer service solutions

Student support center

Schools, colleges and universities assist, support and advise students with fewer staff. Reduce information handling costs.
  • Prospective students, international, communications...
  • Online counselling services...
  • Admissions and registration processes...
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360° view on all customer support needs
One unified platform to capture all requests across all channels of commmunications
  • Knowledge BAse and tracking system...
  • No hardware or software to install...
  • Affordable pricing for aorganizations of all sizes...
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Student support center
Schools, colleges and universities assist, support and advise students with fewer staff. Reduce information handling costs.
  • Prospective students, international, communications...
  • Online counselling services...
  • Admissions and registration processes...
request-btn
Bylaw enforcement and citizens requests
Leader in citizen request management for city and governments.
  • Bylaw enforcement, building inspections, citizens requests...
  • Route, escalate and assign securely to each department...
  • Communicate with constituents and promote businesses...
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Service and manage members
Support and manage all members requests for information and changes
  • Manage members tombstone information...
  • Communicate, track and report on members activity...
  • Centralized all inbound calls and emails...
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Student support center

Student support center
Schools from 1,000 students to 55,000 students use our student support center to reduce information handling costs.

CustomAnswers for Education is the ideal student service center to service and support all students, prospective students, international recruitement, registrar, counsellors, staff, etc.. In addition to its dynamic knowledgebase of FAQs,CustomAnswers for Education includes a comprehensive workflow engine to handle requests for service, registration processes or conselling services.

Under very thight budgets, Educational institutions face pressure to do more with less. We'll provide a comprehensive support center, easy to use that will meet your budget requirements.

Key Features:
  • Student self-service portal 24/7
  • Central platform to manage all emails communication
  • Registration and support processes
  • Multiple student interfaces and secure portal
  • Steramline processes for registar, financial aid, counsellors
  • IT and Tech support service desk
Main Benefits:
  • Reduce email volume and repetitive questions
    - reducing support costs
  • Streamline support processes and communications threads
  • Standardizes all responses
    – achieving consistency
  • Saas
    - meaning lower cost and ease of use
  • Customized report
    – increasing marketing feedback and budget control
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