Innovative provider of quality customer service solutions

Customer service software

One unified platform to capture all requests across all channels of commmunications
  • Knowledge Base and tracking system......
  • Website integrated customer portal ...
  • Centralized management of customer account...
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Student service center
a central platform to actively manage all inbound and outbound student communication across all channels
  • Provide student information 24/7 through secure integrated portal...
  • Communicate with registrar, counsellors, advisors...
  • Manage students requests such transcripts, brochures, registration...
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Customer service software
One unified platform to capture all requests across all channels of commmunications
  • Knowledge Base and tracking system......
  • Website integrated customer portal ...
  • Centralized management of customer account...
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Citizens requests - bylaw enforcement
a case management suite that provides for full licensing, permitting and bylaw administration.
  • Online servicing of citizens requests...
  • Automate bylaw enforcement and code procedures...
  • Reduce high volume of inbound calls and emails...
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HR and members management
a secure intranet portal to manage members, staff and partner information and support needs.
  • Manage and track tombstone information, staff, employees and members activity...
  • Provide information and communicate with members or staff...
  • No need for additional hardware, software or IT support ...
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Product RMA's
Create and manage all incoming request for RMAs, product registration and warranty management.
  • Customizable workflow, tasks and assignments...
  • Create and assign work orders...
  • Generate PDFs, Courrier, forms...
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Helpdesk - Service desk
Web self-service, knowledge management, and request management tools
  • auto-answers, auto-deflects, auto- routes and auto-links inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...
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Call center
Manage all inbound activity across all channels of communication
  • Quickly search and access customer information...
  • Knowledbase to keep outbound answers consistent...
  • Structured as SaaS to lower cost with continual updates and backup...
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Business directory
Service directory and content management platform for retailers, businesses and service centers
  • Create a directory of available business or services...
  • Provide support tools...
  • Intuitive interface and content management....
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Customer service software

One unified platform to capture all requests across all channels of commmunications

CustomAnswers will help you deliver quality customer service through a centralized and easy to use application.

Web self-service, knowledge management, and request management tools that automate customer service
interactions while making it easy for your customers and agents to find the right information 24/7.

 

Key Features:
  • Instantly Answer and Track Questions
  • Build a Dynamic Knowledge Base of FAQ’s
  • Create Online Customer Surveys
  • Instantly Answer and Track Questions
  • Create multiple request type
  • Route and assign to staff and departments
Main Benefits:
  • Extends service to the company website
    – improving service
  • Reduces inbound calls into company
    – reducing support costs
  • Standardizes company responses
    – achieving consistency
  • Provides lookup facility for calls/walk-ins
    – reducing service time
  • Surveys customers to gain information
    – increasing feedback
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