Solutions

Citizens requests - bylaw enforcement

a case management suite that provides for full licensing, permitting and bylaw administration.

Online servicing of citizens requests...
Automate bylaw enforcement and code procedures...
Reduce high volume of inbound calls and emails...

a central platform to actively manage all inbound and outbound student communication across all channels

Provide student information 24/7 through secure integrated portal...
Communicate with registrar, counsellors, advisors...
Manage students requests such transcripts, brochures, registration...

One unified platform to capture all requests across all channels of commmunications

Knowledge Base and tracking system......
Website integrated customer portal ...
Centralized management of customer account...

a case management suite that provides for full licensing, permitting and bylaw administration.

Online servicing of citizens requests...
Automate bylaw enforcement and code procedures...
Reduce high volume of inbound calls and emails...

a secure intranet portal to manage members, staff and partner information and support needs.

Manage and track tombstone information and members activity...
Provide information and communicate with members or staff...
No need for additional hardware, software or IT support ...

Create and manage all incoming request for RMAs, product registration and warranty management.

Customizable workflow, tasks and assignments...
Create and assign work orders...
Generate PDFs, Courrier, forms...

Web self-service, knowledge management, and request management tools

auto-answers, auto-deflects, auto- routes and auto-links inquiries...
Integrated client portal...
Centralized and configurable administration interface...

Manage all inbound activity across all channels of communication

Quickly search and access customer information...
Knowledbase to keep outbound answers consistent...
Structured as SaaS to lower cost with continual updates and backup...

Service directory and content management platform for retailers, businesses and service centers

Create a directory of available business or services...
Provide support tools...
Intuitive interface and content management....

a case management suite that provides for full licensing, permitting and bylaw administration.

Citizen request management for city and county governments. It unites a full-scale service tool for local governments with a dynamic knowledgebase capability typically deployed for the commercial market. Today these technologies combine to help cities and counties ranging in population size from 1,000 citizens to over one million citizens.

CustomAnswers for citizen servicing include platforms for CRM and 311, Code Enforcement, Licensing, Permitting, Public Works, Economic and Business Development, Private Communication Networking, Message Centers (inbound and outbound), Surveys, Calendaring and Payment Processing.

Key Features:

Service citizens online for all type of requests...
Provide an central 3-1-1 platform...
Manage and track seamlessly complaints, voilations, permits, inspections and more...
Allow government officials to engage and communicate in private forum...
Showcase and support businesses, retailers in a commercial directory...

Main Benefits:

Extend online services to the city website – improving service
Reduce inbound calls – reducing support costs
Standardize official responses – achieving consistency
Provide lookup facility for calls/walk-ins – reducing service time
Survey citizens to gain information – increasing feedback

Examples

web based CRM Software	helpdesk software	knowledge base	Customer service software
incident tracking software	customer relationship management	issue tracking software	email management
ticket tracking	customer service solutions	call center software	service requests