Modules

Code and bylaw enforcement

Automate patterned tasks, notifications letters within specific time frames

Create and schedule tasks ...
Record , track and report on infractions...
Manage licensing and permit applications ...

Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.

Create unlimited library of requests forms...
100% configurable workflow on any criteria...
Integrated with corporate business processes...

Share information improving staff productivity and eliminating time wasted searching for information.

Customizable publishing workflow ...
Powerful propriatory search engine...
Multiple integrated branded interfaces ...

Automate patterned tasks, notifications letters within specific time frames

Create and schedule tasks ...
Record , track and report on infractions...
Manage licensing and permit applications ...

Manage customers tombstone information. Track changes.

Log and create activities on changes...
Attach documents to customer information...
Manage customers, members, staff personal information...

Create and manage business directory, courses/products catalogues, etc...

WYSIWYG editable web page directory...
Promote, advertize, share content...
Structured as Software-as-a-Service Providing low cost with continual updates and backup...

100% HTML configurable client interfaces to match your corporate branding and graphic charts.

Create and customize multiple interfaces...
Restrict views to specific targeted customers...
Web hosted - No technical requirements...

Report on customers and staff activities. Gather feedback from customers.

Customize and schedule reports...
Export data in xls, word, csv, pdf...
Create charts and calculations...

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.

Track fees and integrate with payment processor ...
Create customizable surveys...
Send messages and notifications to email lists...

Code and bylaw enforcement

CustomAnswers applies case management to in-depth business, government and
education patterned tasks with specific timeframes

The Bylaw Enforcement module records complaints and manage violations in your municipality. Automate service & transform your web site into a great resource for your citizens.

The Bylaw Enforcement module has the capability to improve records and manage complaints
and violations while sharing information with your municipality. Allow your staff the convenience
of advanced tools and critical information necessary to effectively manage cases.
Save time and effort for your staff to expand your municipalities potential.

Key Features

Generate custom or standard forms and documents on demand
Detailed and recorded notice generation with attachments optional
Follow through with e-mails regarding status
Access to log complete history of cases and other related documentation
GIS integration capability and in-field access

Main Benefits:

Access all case history and follow tasks as they are completed
Streamline duties and generate forms and documents on demand
Centralize and link communications with all municipal departments
Increase accountability and compliance

web based CRM Software	helpdesk software	knowledge base	Customer service software
incident tracking software	customer relationship management	issue tracking software	email management
ticket tracking	customer service solutions	call center software	service requests