360° view on all customer support needs
CustomAnswers introduces a 24/7 web self-service
application that provides customers with immediate answers to their questions. Reducing the number of redundant questions allows your staff to focus
on top priority issues. As requests and questions are received
and stored, your company can take advantage this library to provide consistent answers, and provide management with information about the most prevalent concerns in your customer community
Manage work anywhere, at anytime.
The simple interface allows any employee, with minimal training, to handle different types of requests from any customer or department.
Key Features:
- Unified client portal for all customer interaction
- Simplified and easy to use platform for staff in
support or customer affairs
- Track, route, assign, escalate all customers requests
- 100% customizable to you unique support needs and business processes
- Personalized emails, letters for a unique customer service experience
- Detailed reports for marketing and management
Main Benefits:
- Reduce emails and repetitive questions - reducing support costs
- Streamline support processes and communications threads
- Standardizes company responses – achieving consistency
- Improve staff productivity and company bottom line
- Standard and custom reports – increasing marketing feedback and budget control
- Deliver outstanding customer service - increasing customer retention and loyalty
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