Innovative provider of quality customer service solutions

Account management

Manage customers tombstone information. Track changes.
  • Log and create activities on changes...
  • Attach documents to customer information...
  • Manage customers, members, staff personal information...
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Complaint management & request tracking
Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.
  • Create unlimited library of requests forms...
  • 100% configurable workflow on any criteria...
  • Integrated with corporate business processes...
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Dynamic knowledge base
Share information improving staff productivity and eliminating time wasted searching for information.
  • Customizable publishing workflow ...
  • Powerful propriatory search engine...
  • Multiple integrated branded interfaces ...
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Code and bylaw enforcement
Automate patterned tasks, notifications letters within specific time frames
  • Create and schedule tasks ...
  • Record , track and report on infractions...
  • Manage licensing and permit applications ...
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Account management
Manage customers tombstone information. Track changes.
  • Log and create activities on changes...
  • Attach documents to customer information...
  • Manage customers, members, staff personal information...
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Service directory
Create and manage business directory, courses/products catalogues, etc...
  • WYSIWYG editable web page directory...
  • Promote, advertize, share content...
  • Structured as Software-as-a-Service Providing low cost with continual updates and backup...
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Integrated client portal
100% HTML configurable client interfaces to match your corporate branding and graphic charts.
  • Create and customize multiple interfaces...
  • Restrict views to specific targeted customers...
  • Web hosted - No technical requirements...
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Standard & custom reports
Report on customers and staff activities. Gather feedback from customers.
  • Customize and schedule reports...
  • Export data in xls, word, csv, pdf...
  • Create charts and calculations...
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Other modules
Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Account Management

a secure portal to manage customers, accounts, members, staff, partner information and support needs.

CustomAnswers provides a robust suite of customer, students and citizens service applications. They consist of Web self-service, knowledge
management, and request management tools that automate customer service interactions while making it easy for your customers and agents to
find the right information 24/7

Key Feature:
  • Manage accounts and track changes...
  • Create tasks, activities, letters and emails on condition changes...
  • Unlimited configurable custom fields...
  • Instantly Answer and Track Questions
  • Create custom views
  • Advanced search capabilities
Main Benefits:
  • Extends service to the company website – improving service
  • Reduces inbound calls into company – reducing support costs
  • Standardizes company responses – achieving consistency
  • Provides lookup facility for calls/walk-ins – reducing service time
  • Surveys customers to gain information – increasing feedback
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