History

Headquartered in Vancouver, Canada, CustomAnswers identified customer service as an area of operational improvement for businesses, universities, and governments and subsequently started to seek technologies to automate this area. The expansion of the internet and the price tag imposed by most vendors in the customer relationship management software (CRM) market space left aside thousands of small to medium enterprise in need of a value price solution.

Our focus is to deliver an affordable web based CRM software to small and medium enterprises with the shared goal of improving customer service and ticket management while keeping low the costs of deployment.

Today CustomAnswers provides the WebQA solutions to million of users on 5 continents. There are no barriers to start and implement true Web based CRM software at a reasonable cost.

Delivery & Pricing

CustomAnswers primarily provisions its Customer service software in Software as a Service (SaaS) model that makes use of three domestic and international datacenter locations for security. CustomAnswers’ hosted systems easily integrate with, and look like, an existing organization’s website.

Organizations require only internet access to use CustomAnswers’ systems. It can easily integrate with other applications including sales support systems, financial systems and ERP systems.

CustomAnswers tailors its subscription-based service and implementation fees to each customer based upon use. CustomAnswers can offer both license-based pricing and unlimited user pricing on both the organization administrative side and customer portal side. Please do not hesitate to contact us for a price quote.